Property management companies running Yardi understand the complexity of fully leveraging this powerful platform. They often find themselves needing additional expertise to maximize their Yardi investment while balancing resource constraints. This is where specialized support makes all the difference.
Common Questions from Property Management Leaders
Our customer satisfaction research revealed that property management executives across the country are considering these important questions:
- “Why does our in-house support team get overwhelmed with even simple Yardi requests?”
When your team tries to provide their own Yardi support, they often face capacity challenges and knowledge gaps that delay resolution.
- “Do we really need to hire a full-time Yardi specialist at six figures… or can we find a smarter way?”
Finding the right balance between expertise and budget keeps many executives up at night.
- “What happens when Sarah’s on vacation and she’s the only one who knows how to fix the banking module?”
The single-point-of-failure risk is real and potentially devastating.
- “Why are my property managers spending hours wrestling with Yardi instead of taking care of our residents?”
Your best people should be focused on your core business, not system administration.
If these questions sound familiar, you’re not alone. There’s got to be a better way—and there is.
Empowering You to Love Yardi More: The Gelbgroup Approach
Our mission goes beyond just solving support tickets. We’re committed to empowering you to love Yardi more.
In our newly released composite case study1 (based on real customer satisfaction data collected during 2022-2025), we detail how a mid-sized property management company with 25+ properties transformed their Yardi support experience and achieved remarkable results:
- 96.3% client satisfaction rating
- 40-60% cost savings compared to in-house staffing while providing broader expertise
- 65-75% reduction in response time
- 4.5 hours reclaimed weekly per property manager
The approach centers on five key pillars that empower your team to love Yardi more:
- Enterprise-Grade Expertise at Fractional Cost: Access to specialists across all Yardi modules for less than hiring a single in-house expert
- Structured Problem Management: Root cause resolution for long-term solutions
- Dedicated Support Team: Experienced specialists functioning as an extension of your team
- Proactive System Health: Regular system health checks to prevent potential issues
- Knowledge Transfer: Building internal expertise over time
Real Impact on Real Businesses
As one client cited: “Your partnership is amazing in helping us keep the day-to-day things running smoothly. The team feels like an extension of our own staff.”
When your team is empowered to fully leverage Yardi, the entire organization benefits:
- Executive teams can focus on strategic initiatives rather than system administration
- Simplified talent management for specialized roles
- Enhanced reporting accuracy leading to more informed business decisions
- Streamlined month-end close processes through optimized workflows
- Improved financial controls through proper segregation of duties
Want to Learn More?
Read or view the case study to see the detailed approach and results. You’ll learn:
- How the engagement process was structured for maximum impact
- The cost comparison between in-house staffing and Gelbgroup’s approach
- Specific operational efficiency metrics that were achieved
- Direct quotes from team members about their transformed experience
- How you can apply these lessons to your organization
Contact us today at info@gelbgroup.com to schedule your complimentary Yardi support assessment and take the first step toward Yardi excellence.
- The case study represents a composite of multiple client experiences based on actual customer satisfaction (CSAT) feedback data collected during 2022-2025. While it reflects genuine outcomes and sentiments expressed by our clients, it has been anonymized and synthesized to protect client confidentiality. No one specific organization is represented, and the quotes reflect common themes rather than verbatim statements. ↩︎
